Remote GP
Welcome to your Remote GP Service
We know GP appointments are hard to come by which is why a private GP alternative is invaluable. Members can make a private Remote GP appointment directly via the mobile app. Alternatively appointments can be requested using the My WPA login or by phone through the Onemedifund Remote GP helpline on 0345 222 3701 quoting the membership number.
Book a telephone or video call at a time to suit you.
Video consultation:
8am – 10pm 7 days a week.
Phone consultation:
Unlimited, 24/7, 365 days/year access.
Private prescriptions:
Delivered to door, or collect from pharmacy.
Open referrals:
If further investigation or treatment is necessary.
Booking a consultation
The simplest way to book an appointment is direct via the Onemedifund WPA app, where you can find all the appointment times available for the day of your choice.
You can book a consultation on the Onemedifund WPA app:
Your app now enables private GP appointment booking.
Or you can call to book a consultation:
To request an appointment simply call the Remote GP service on 0345 222 3701.
Possible outcomes
Private prescriptions
Should the doctor feel you would benefit from prescription medication during your consultation they will issue a private prescription. Our pharmacy partner will contact you to arrange delivery to a nominated address.
Open Referrals
If the doctor believes your condition requires further investigation or treatment, they can issue you with an open referral letter. This will be emailed to you. You will need to seek claims authorisation prior to treatment.
Frequently asked questions
One of the specially trained operators will answer your call, take some details and arrange a convenient time for a GP to call you back, or email you a link to join if you requested a video consultation.
No, you can contact the GP advice line as often as needed, there is no limit to phone, video or message consultations.
Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical examination, or a repeat prescription, you may be referred to your ownGP. The service is not a replacement for your own GP.
Yes. Where possible, we will always try to accommodate a patient’s preference to speak to a male or female doctor.
Anything you would ask your own GP, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanations or second opinions on diagnosis or treatment.
Dependants are eligible to use the GP advice line. Where a patient is under the age of 16, the patient/legal guardian must book the appointment on behalf of their dependant and must also attend the consultation.
Introducing the Remote GPs
The Remote GP network of experienced GPs are recruited via a rigorous two-stage interview process with the HealthHero Chief Medical Officer and HR vetting procedures, to ensure that GPs are qualified, experienced, and knowledgeable to an equivalent standard to your own GP.
What qualifications do the doctors have?
The minimum criteria requires that Remote GPs:
- Are currently practising in the NHS as a GP and have at least 2 years’ experience.
- Are on The GMC register.
- Have a Bachelor of Medicine Degree, those who qualified after 2007 must be Members of the Royal College of GPs.
- Are on the National Performers List for England and complete an annual NHS appraisal.
- Have an enhanced DBS background check providing complete documentary evidence that they are suitably qualified.
- Provide at least 2 references to support their skills and experience.
Once recruited, the GPs are continuously monitored to ensure they maintain their skills to the highest standards and all our GPs complete an annual NHS appraisal to review their practise and performance. In addition to ongoing internal auditing, our GPs’ clinical notes are also reviewed by an independent external organisation called Clinical Guardian.